Frequently Asked Questions
How do we arrange a viewing?
It’s very easy, email us with a list of houses you would like to see along with your name, number and group size. We will be in contact with available properties and to book viewings in.
We have seen a house we love and want to take it, what happens next?
Again email us to confirm which property. We will send a draft tenancy agreement for you and your friends to look over. Once you are all happy and fully understand what you are agreeing to, we ask for a £100 holding deposit, this reserves the property for you. This holding deposit is then credited to your tenancy deposit when the remainder of this balance becomes due.
How do we pay our deposit?
The easiest way is to make a bank transfer to our account using your online banking.
What happens if we change our mind?
We ask that you make sure you are fully committed before you pay any money, if you change your mind the holding deposit is non-refundable bar set circumstances as listed in the holding deposit agreement you would sign on payment.
If one person in the group changes their mind, we ask that you try and find a replacement, we can help you to do this in most cases.
What happens once we have paid a deposit?
So you’re happy with the tenancy agreement and everyone in the group has confirmed they want to take the house. We send the tenancy agreement via signable, including a breakdown of what rent and bills option you have agreed to, guarantor forms, a payment schedule showing you when and what payments need making. At this stage we also ask you to sign a holding deposit form that commits you to taking the house, if you were to change your mind after signing this you would lose any holding deposit paid up to that point.
Following signup we have promised you that we will do work or add extras to your house, how can we be sure that it will be done?
We email you full confirmation of anything agreed before you sign for the house, it will also be written into the contract exactly what we will do and when it will be completed by.
What is a guarantor?
It is normally a parent but can be a relative or guardian. As your income can be limited we ask that all student tenants have a guarantor instead of a credit check. Their purpose is that in the event that you do not pay your rent, the guarantor agrees to pay the rent on your behalf as set out in the tenancy agreement. We rarely need to ask guarantors to pay the rent, it is only if you fail to do so.
How is the rental figure calculated?
Your rental figure is multiplied by 52 weeks of the year and we divide this figure by 12 months.
For Example: Advertised price is £100 per person per week.
£ 100 x 52 = £ 5200
£ 5200 / 12 = £ 433 pppm
Can we have a bills inclusive package?
All of our student properties have bills inclusive rents. This includes gas*, electricity*, fibre broadband with wifi, water and TV Licence. *subject to a fair usage policy, detailed below.
Do we have a fair usage policy on the bills?
Yes, otherwise a house could potentially have the heating, and everything electrical on full for 24/7 for a whole year and we wouldn’t be able to afford to offer bills inclusive packages! In the years we have offered bills inclusive packages none of our tenant’s usage has exceeded the amounts set out in our fair usage policy. We monitor the usage over the entire year and if we notice any abnormal or high usage we will notify you in advance of you reaching the prescribed limits.
What happens if we exceed the fair usage policy on the bills?
The details are set out in your tenancy agreement, however any excess usage will be billed to each tenant and deducted from their tenancy deposit at the end of the tenancy. At no point will your utilities be cut off!
Do we have an inventory?
Yes, at the start of a tenancy we will give you a written inventory and lots of photos showing the condition of everything in the house. We give you the opportunity to add to this in writing and by taking pictures. If you find anything damaged or broken, we will repair or replace – quickly!
Where is the deposit registered?
By law we have to register your deposit with a deposit protection scheme, there are several schemes for doing this, we use the MyDeposits government backed insurance scheme.
When do deposits get returned?
At the end of the tenancy when everyone has moved out and we have checked the condition the house has been left in against your move in inventory. Your deposit is normally returned 14 days after agreement regarding any deductions has been reached. We agree any damages or deductions with you prior to making the transfer.
Do we need insurance?
Yes, we recommend that you take out your own personal contents insurance, our tenancy agreement also requires that you do this. We insure the building itself and are only responsible for our own contents in the house.
What happens if something breaks in the house or needs repairing?
The most effective way to report any damages or required repairs is via the Arthur app. We use software called Arthur, and they have an app that is available for tenants to download. You will have received an invite to this when you moved in. With this app you can check on your rent account and raise maintenance and utility issues. You can also call the office on 0161 434 7433 during office hours, or get in touch via the mobile numbers in your welcome pack if the issue is an emergency and it is out of hours.
Who do we contact for administration or rental queries?
You can email or call the office.
Is there anything else we need to do?
Yes. Relax, you are in safe hands, we really want to make sure you have a good experience with us in your new home. We want to make sure the house is in excellent order, everything works, your comments or requests have been dealt with and you are happy in the property.
If you are happy, we are happy!
What fees to Floorspace charge?
Floorspace only sets certain charges in line with the Tenant Fees Act 2019. These charges are set out clearly in the any tenancy agreement signed and agreed prior to a tenancy starting.
The Floorspace Team